Reception
  • Increased cleaning frequency for surfaces with greater contact;
  • Mandatory use of mask by staff and guests;
  • Provision of disinfectant and paper towels for the employee and / or customer to be able to disinfect the payment terminal, mobile phone, among others;
  • Payment via card, contactless or MBWAY is recommended
Bedroom
  • Available room properly prepared for isolation;
  • Whenever possible, the room will not be occupied within 24 hours of check-out;
  • Removal of articles that are difficult to disinfect (ex: notepad, pen, hotel directory, etc.);
  • Reinforcement of cleanliness in the rooms and disinfection of surfaces with greater contact;
Restaurant and Honesty Bar
  • The guest must reserve a table in the restaurant;
  • Limiting the occupation of space
  • Reorganizing the distribution of tables and chairs, ensuring spacing between tables;
  • Families can be together, as long as the distance and capacity rules are met;
  • Groups are allowed, upon reservation, as long as the distancing and capacity rules are complied with;
  • Elimination of the buffet service;
  • A la carte service with menus available via webapp with QR code reading;
  • Tables and chairs will be disinfected before the customer sits down;
  • Use of mandatory mask for employees;
  • Payment via card, contactless or MBWAY or ApplePay is recommended;
  • Increased cleaning frequency for surfaces with greater contact;
Breakfast
  • Shift service by appointment: 8:00 am | 9:00 am | 10 am;
  • Table service
  • All the rules of social distance and hygiene referred to in the previous point Restaurant & Bar apply.
Common areas
  • Mandatory use of a mask;
  • Disinfectants near the entry / exit points, reception, restaurant and bar
  • Enhanced cleaning and disinfection of contact surfaces
  • Air renovation of rooms and enclosed spaces is done regularly.
Pool
  • Limiting the occupation of the pools to 50% of the installed capacity;
  • Spacing of 1 meter between the loungers;
  • Cleaning the sun loungers after each use;
  • Daily pool cleaning and disinfection
Measures adopted by our Staff
  • All our employees are aware of the measures to prevent Covid-19 in order to ensure the safety and comfort of everyone.
  • Respiratory label and temperature monitoring
  • Frequent hygiene of hands, surfaces and objects of frequent use
  • Mandatory use of mask
  • Report if symptoms are suspected
  • Practice social detachment
Procedures in case of suspected infection
  • Do not leave the hotel, you should stay in your room. The reception will establish contact with the Citizen Helpline 291 705 763 (10h-17h) 961 186 549 (24h)
  • The instructions provided by professionals in the Health line will be followed. All communication will be established by telephone.
  • Identification and immediate screening of all persons and places used by the suspected person with cleaning and disinfection of all suspected contact areas